Privacy Policy for NexGen Telecommunication Pvt. Ltd.
Last Updated: September 1st, 2025
1. Introduction
Welcome to NexGen Telecommunication Pvt. Ltd. ("we," "our," "us"). We are a licensed Internet Service Provider committed to delivering reliable connectivity while protecting the privacy and security of our customers' information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, nexgentele.com, and subscribe to our telecommunications and internet services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy.
2. Information We Collect
To provide and maintain our high-quality Services, we collect information you provide directly to us and data generated by your use of our network.
Information You Provide:
Account & Application Data: Full name, father's name, CNIC number, date of birth, installation address, email address, and primary phone number.
Financial Information: Bank account details, credit/debit card information, and billing/payment history for processing subscriptions.
Correspondence Records: Communications with our customer support team via phone, email, or ticket systems.
Information Collected Automatically:
Network Usage Data: Details of your service usage, including connection timestamps, bandwidth consumption, assigned IP addresses, and device information (e.g., modem/router MAC address).
Website Data: Information about your visit to our website, collected through cookies and similar technologies. Please see our separate Cookie Policy below for detailed information.
3. How We Use Your Information
Your information is critical for us to operate and improve our Services. We use it to:
Process your application, install your connection, and manage your customer account.
Generate accurate billing statements and process your payments.
Monitor network performance, troubleshoot issues, and protect our network from security threats, fraud, and abuse.
Communicate with you about service updates, administrative announcements, and promotional offers (you may opt-out of marketing communications at any time).
Fulfill our legal and regulatory obligations as a licensed telecommunications provider in Pakistan.
4. How We Share Your Information
We value your trust and do not sell your personal data. We may share information in the following limited circumstances:
With Trusted Vendors: We share necessary data with third-party service providers who assist us in operations (e.g., payment processing, cloud storage, technical support). These partners are contractually bound to protect your data.
For Legal Compliance: We may disclose information if required by law, such as in response to a valid court order, subpoena, or request from the Pakistan Telecommunication Authority (PTA) or other government bodies under the Pakistan Electronic Crimes Act (PECA) 2016.
During Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.
5. Data Retention
We retain your personal information only for as long as necessary to provide you with Services, fulfill the purposes outlined in this policy, and comply with our legal and regulatory data retention obligations.
6. Your Rights
You have the right to:
Access and request a copy of the personal data we hold about you.
Request the correction of any inaccurate or incomplete data.
Object to certain processing activities and request the deletion of your data, subject to our legal right to retain it for legitimate purposes.
To exercise these rights, please contact us using the details provided in Section 8.
7. Data Security
We implement robust technical and organizational security measures, including encryption and secure network infrastructure, to protect your personal information from unauthorized access, alteration, or destruction.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
NexGen Telecommunication Pvt. Ltd.
Office # 1, 1st Floor, NexGen Building,
Raffi Park, Qanchi morr, Sargodha.
Email: Info@nexgentele.com